Privacy Policy

Last updated: March 2026

1. About This Policy

Nutrition for a Healthy Life (“we”, “us”, “our”) is committed to protecting the privacy of your personal and health information. This policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, date of birth, contact details (phone, email, address)
• Medicare number, private health insurance details, DVA card number
• Health and medical information relevant to your dietary management
• Referral information from your GP or specialist
• Payment and billing information
• Information you provide through our website booking system

3. How We Use Your Information

Your information is used to:

• Provide dietetic consultations and develop personalised nutrition plans
• Communicate with you about appointments and your care
• Process Medicare, private health insurance, and DVA claims
• Comply with legal and professional obligations (including mandatory reporting)
• Improve our services

4. Disclosure of Information

We may share your information with:

• Your referring GP or specialist (with your consent)
• Other members of your treating team (with your consent)
• Medicare Australia, private health insurers, or DVA for claims processing
• Third parties as required by law

We will not sell, rent, or share your personal information with third parties for marketing purposes.

5. Storage & Security

Your health records are stored securely via Kalix Health, a HIPAA- and Australian Privacy Act-compliant clinical management system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

6. Access & Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate. To make a request, please contact us directly.

7. Contact Us

If you have questions about this privacy policy or wish to make a complaint, please contact us via the booking portal or your Kalix patient portal.