Please read this policy before booking your appointment.
Last updated: March 2026
We understand that life can be unpredictable. We ask that you provide as much notice as possible if you need to cancel or reschedule your appointment, as this allows us to offer your appointment time to another patient in need.
Cancellation fees cannot be claimed through Medicare, private health insurance, or DVA.
You can cancel or reschedule your appointment via:
If you arrive late to your appointment, we will do our best to accommodate you within the remaining time. The full consultation fee will apply. Depending on the time remaining, your appointment may need to be rescheduled.
If you experience technical difficulties at the start of a telehealth consultation, please contact us immediately. Where technical issues are on your end, the standard cancellation policy applies. Where issues are on our end, the appointment will be rescheduled at no charge.
Cancellation fees will be waived in cases of medical emergency or serious illness. We ask that you contact us as soon as possible in these circumstances.
NDIS cancellation policies are governed by the NDIS Pricing Arrangements and Price Limits. Short notice cancellations (less than 2 clear business days) may be claimed at 100% of the agreed support price. This will be outlined in your service agreement.